Complaint on Odessa, Tx office
Yesterday 12/20/18 approximately 330pm. I stopped at All American Dodge because my hood to my wrangler jeep was slightly opening when driving. I had already spoken with Jason Eithraton he started we can look at it for you. But if its a major problem we will have to make an appointment. As I took my Vehicle into the service dept. A man approached me stating he was Jason. He then pulled the side latche on the left side of the hood and it tore off. He right away started saying it was already broken. He then continued to check the right latch when he notices it was placed backwards as was the left side. I told him, my Vehicle was serviced in EL Paso so they must have not placed the latches correctly. Then another man (manager) i didn't catch his name looks at me and said she carries a gun do what she needs in a joking manner( i was wearing my police gear)he then begans to criticize about me buying my Vehicle in El Paso and maybe i shouldn't be taken it for service there if they don't know what they are doing. I said well i guess i shouldn't come here either if your going to treat me this way because i didn't buy my Vehicle here. Shortly after i was told by Jason they did not have my part so he would order it and my part should arrive tomorrow and they would install it. I would receive a phone call in the morning. Of course i left from there very upset and i posted a comment on my Facebook page. Today 12/21/18 i still had not received a phone call from All American so i called at 1145 am. I transferred to Jason. I told him who i was and if they had the part. He stated well I'll see if its in, plus it doesn't help that you posted on facebook. I said excuse me. That's not what i called for. So he placed me on hold. (Not knowing i had already spoke with parts department they said the part was in). Jason gets on the phone and said well they are looking. He kept me on hold for 15minutes. They said oh yes its in, but now we don't have a technician available. I told him am i able to pick up the part because i can get it fixed.He said yes but you will have to pay for it. I told him my Vehicle was still under warranty which they had stated yesterday it would be free. I then asked to speak with a manager which he stated all managers have left. He transferred me to a voicemail for Rocky Barnes. Jason then called back stated I transferred you to the wrong number. I told him do u have another manager who over Rocky. He said Chris Low but he is also gone. I informed him i would be contacting corporate,Minutes after hanging up without an appointment or as how long before know who and when my Vehicle would be fixed. Jason called back to let me know they now had a technician available.
All American Chrysler Jeep Dodge Ram Of Odessa Manager
Extended Warranty Agreement
I need verification of refund for an extended service warranty that was cancelled because the vehicle is deemed a total loss. Gap coverage needs this verification to proceed with the claim. This has been an ongoing issue since March 27th. I need a resolution. Please contact me at (432)272-****.
Reason of review
Return, Exchange or Cancellation Policy
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